WWCC expiry in 14 days — Sarah M.
Educator cannot operate past expiry. Renewal application not yet received.
For service coordinators
See risk early. Act before it becomes a breach.
twobabies gives you a command center for your whole service. Compliance gaps, educator onboarding, CCS reconciliation, and every intervention that needs your attention, in one view.
14
educators monitored
3
items need action
96%
CCS reconciled
$12.6k
fees collected this month
Intervention queue
Everything that needs your attention, ranked by urgency.
Not a dashboard of averages. A queue of specific items with severity, age, owner, and the next action. The things that could become breaches if nobody acts.
CCS session report mismatch — 3 sessions unclaimed
Fortnight ending 28 Mar. A$1,240 in subsidy at risk if not reconciled within 7 days.
First Aid certificate expired — Priya K.
Lapsed 6 days ago. NQF Quality Area 2 compliance risk. Educator notified twice.
Home safety assessment overdue — Unit 4, Kogarah
Last assessment 14 months ago. Annual re-assessment required under service policy.
QIP review due before next A&R window
Quality Area 1 and 6 flagged for update. Assessment expected Q3.
Gap fee invoice overdue — Chen family
$186.40 outstanding. 21 days. Auto-reminder sent, no response.
Educator onboarding
Onboard new educators without chasing paper for weeks.
Every document, assessment, and approval tracked in one pipeline. You see where each educator sits and what's blocking go-live.
Intake and registration
Personal details, WWCC, First Aid, CPR, anaphylaxis and asthma management certificates. Insurance documentation. The system tracks what's been received and what's still outstanding.
Home environment assessment
Safety checklist, outdoor play area, sleep arrangements, hazard identification. Schedule the visit, record findings, flag follow-ups. All linked to the educator profile.
Compliance verification
NQF Quality Area alignment, state-specific requirements, service policy adherence. Automated checks against the national register. Issues surfaced before they block approval.
Go-live and first fortnight
CCS linking, first session reports, parent enrolments, attendance confirmation. The first fortnight is monitored for gaps so nothing slips through the handover.
Active compliance
Not a checklist you fill in. A system that watches for gaps.
The compliance engine monitors all 7 NQF Quality Areas across every educator in your service. When evidence is missing, certificates are expiring, or quality improvement stalls, you see it in the queue before it becomes a finding.
Quality Area monitoring
All 7 Quality Areas tracked against NQS. Evidence gaps flagged automatically. QIP maintenance linked to continuous improvement evidence.
Educator credential tracking
WWCC, First Aid, CPR, anaphylaxis, asthma management. Expiry dates monitored. Alerts sent to you and the educator before anything lapses.
A&R preparation
Assessment and Rating readiness at a glance. Evidence linked to NQS elements. Gaps highlighted before the assessor arrives, not after.
Financial oversight
CCS reconciliation across your whole service, not one educator at a time.
Session reports, subsidy claims, gap fee collection, and exception handling. You see the money picture for every educator in your service from one ledger.
CCS reconciliation — fortnight ending 11 Apr
14 educators reported. 11 fully reconciled. 3 with session mismatches totalling A$2,180 in subsidy at risk.
Gap fee collection — March summary
$12,640 invoiced across 42 families. $11,890 collected. $750 overdue across 4 families.
ACCS application pending — Rodriguez family
Additional Child Care Subsidy application submitted 28 Mar. Awaiting Centrelink determination.
Deep dive on payments and subsidy integrity
CCS session reporting, gap fee calculation, subsidy ledger, and exception handling. The full financial workflow for FDC services.
Service-level migration
Switch the whole service, not one educator at a time.
We migrate your entire operation: every educator profile, CCS history, attendance record, compliance status, and financial ledger. Parallel running until you're confident.
Service intake and mapping
We map your current systems: Harmony Web, Xplor, spreadsheets, paper. Every educator, every child, every active enrolment. We document what you have and what matters to carry forward.
Parallel operation
Your service runs on both systems until the data matches and your team trusts the new record. No hard cutover. No "hope it works" weekend migration.
Full service go-live
Every educator, every parent, every active CCS enrolment on twobabies. Old system data archived and accessible. First month monitored for reconciliation gaps.
For service coordinators
If you run an FDC service, let's map what a switch looks like for your operation.
Start with what feels most fragile: CCS reconciliation, educator compliance tracking, onboarding bottlenecks, or the gap between what you monitor and what you can prove.